Typical job
Property owners ask about inspection and estimates
A technician inspects the affected areas, explains the findings, and discusses the requested treatment with the owner before any work proceeds. The proposed scope is based on what the inspection shows, rather than assuming every unit or room needs the same response. The owner can understand the recommended scope before deciding how to proceed. Keep access to affected rooms clear for inspection, and share which areas have raised concern so the technician can assess them.
Typical job
Residents report a mouse concern and want
The technician inspects affected areas and explains relevant findings, including potential entry points or trap locations. The crew discusses control or exclusion work with the customer before proceeding, then records inspection findings to support monitoring where needed. A clear inspection gives the resident a practical picture of the concern and proposed work. Store accessible food securely and keep the areas being inspected or treated clear for the technician.
Typical job
People call about a bald-faced hornet nest
A technician assesses the reported nest location and explains what the inspection shows. The crew discusses the appropriate scope with the customer before proceeding, taking the nest’s position into account rather than treating the report as a confirmed treatment plan. The customer learns what the technician found and what work is being considered. Keep people away from the active area while awaiting an assessment, and point out the nest location when describing the concern.
